Archive for priority support

The poo has hit the fan, we’ve made it, but there are more roadblocks on the road to Easy Property Listings 3.1

Thus far EPL has been a huge investment now well over $180 $240k and are expanding the team as planned but have hit several recent and massive roadblocks on the way. We are doing our absolute best to deliver the best real estate software for WordPress for you to use.

This week we are a team member down as Avneet’s mother is facing an operation and to me family is most important. The team here at Easy Property Listings wish her mum all the best facing this challenge and needs the support of her wonderful daughter and this short break will help her be there for her mum.

I’d drop everything to be there for my mum too and value the team like my own family, we will get through the bumps and continue on our planned path.

Read More →

Changes to our support system

While away we have been testing a new system to make support even better for you, because we really can’t resist checking email and our support desk while on break.

The current public support forum powered bbpress, an excellent forums plugin for WordPress by has been great for the last 16 months but we have been having difficulty keeping up and getting back to your support requests. On October 9th, 2015, we are making some changes to our system to help us provide you better support.

Read More →

Understand the important changes to basic support requests

We are at crossroads where we need to reduce, decide what is a basic question or disable basic support. I really don’t want to do that because we really like to help you configuring Easy Property Listings on WordPress.

We are a small team of people who want to make a difference in the world for real estate websites and help you get online quickly and easily with the best tools no matter which theme you use. Every single day we work on improving the plugins and helping with your questions.

Your questions help the plugin grow.

Read More →