Archive for help scout

The poo has hit the fan, we’ve made it, but there are more roadblocks on the road to Easy Property Listings 3.1

Thus far EPL has been a huge investment now well over $180 $240k and are expanding the team as planned but have hit several recent and massive roadblocks on the way. We are doing our absolute best to deliver the best real estate software for WordPress for you to use.

This week we are a team member down as Avneet’s mother is facing an operation and to me family is most important. The team here at Easy Property Listings wish her mum all the best facing this challenge and needs the support of her wonderful daughter and this short break will help her be there for her mum.

I’d drop everything to be there for my mum too and value the team like my own family, we will get through the bumps and continue on our planned path.

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Changes to our support system

While away we have been testing a new system to make support even better for you, because we really can’t resist checking email and our support desk while on break.

The current public support forum powered bbpress, an excellent forums plugin for WordPress by has been great for the last 16 months but we have been having difficulty keeping up and getting back to your support requests. On October 9th, 2015, we are making some changes to our system to help us provide you better support.

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The team is currently travelling until October 2nd, 2015

We are away from our desks until October 2nd and have a reduced capacity to provide support and plugin improvements during this time. We are also moving to a email-based support system to better handle your support requests.

You can open a support ticket using the new email-based support system powered by Help Scout.

We will be checking the support forum from time to time however as we are travelling and have limited internet access, support will be reduced until our return.