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Follow up, just found the template files for the staff directory. That answers my first questions. However I’d love to hear your thoughts on the second question:
Do you think I’m better off editing the the templates to use my own classes or styling your existing output?
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I am truly a novice and usually a quick learner. Well, this is a little more complicated than I imagined. I so much appreciate that tech support seems able to work with very knowledgeable folks as well as beginners. I have reported several problems which have each been resolved efficiently and effectively. Thank you.