Brochure Update and License Key

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  • #19921
    JMart
    Spectator

    Hello,
    I understand there was an issue with the previous version of the EPL Brochures extension which requires a manual upgrade. I am struggling to figure out: 1. how to upgrade the brochure extension/plugin, 2. why we will have to pay for the upgrade (since we already purchased Brochures extension prior); 3. how/where to find our license key.

    We have the EPL-Listings Brochure 1.0.1 with EPL-Staff Directory 2.2 and Easy Property Listings 2.3 versions active on our WordPress site.

    The following directions were provided to help us solve this problem, however; I can’t seem to get past step 1 & 4.
    To manually update:

    1. Download the new version from your account.
    My Question: WHERE? There is nothing to download or to update in our account. Do we need to re-purchase Brochures extension for $47? Will this new/additional extension purchase create a brochure license key?
    2. Deactivate the old version in WordPress and Delete. -ok
    3. Add the new version of brochures and activate. -ok
    4. Enter your key
    My Question: WHERE? I have searched our account with WordPress & EPL and clicked the key image on our EPL account info and nothing appears..

    I’ve taken several screen shots to help clarify my questions/concerns. They are attached. Please let me know how to move forward with the new Brochures extension and how to find/update my license key. Thank you.

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    #19930
    Merv Barrett
    Keymaster

    Hi J

    All I could find under your email address was the 45 day priority support purchase. Did you perhaps use another email address to make the purchase of the other extensions? If yes, let me know and I’ll resend the purchase receipt to you.

    Can you dig out your purchase receipt and forward to support@easypropertylistings.com.au and I can apply the purchase to the same account (this email address) for you.

    Our extension purchase terms give you access to updates and plugin support and downloads for one year from purchase date.

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